How long until my order will ship?
Most in stock orders ship within 24 hours, larger orders can take up to 1-2 days to prep for shipment.
Are all the items available?
We have three different product statuses you may see on our listings:
• In Stock: Product is at our Jacksonville, FL warehouse ready to ship.
• Ships in 5-7 Days: Product can take up to a week before it is available to ship.
• Out of Stock: Product is not currently available but we plan to get more, be sure to add yourself to the waitlist!
How will the order ship?
Light items may ship with USPS or UPS. Most of our equipment will ship with UPS. Larger orders will ship via freight carrier. Tracking information is provided as soon as a label is created but may take up to a day before the carrier activates it.
What do I do if only part of my order arrives?
In some cases the carrier may only deliver part of the order, the rest will usually arrive the following day. Each package with UPS gets its own tracking label so we can check the status of each to verify. If your order is shipping via freight, be sure to tell the driver that the order is not complete so they can check at their respective warehouse. We are happy to assist in any of these situations so do not hesitate to reach out.